For Members

If you haven’t accessed Mindbody – your member account has already been created with the email address you have used for VTA previously. To access it you just need to set your password:

1. Go to the Mindbody portal
2. Click “Sign In” button
3. Then tap on “Forgot your password?” and enter your email
4. You will then receive an email with a link to reset your password – follow the instructions in this email.

Once you have set your password, you will be able to use that to login to the VTA Mindbody portal and Mindbody app.

You can check the expiry of your membership in a few ways:

Via the web portal

1. Log into the Mindbody portal
2. In the top-right corner, if there is a green dot 🟢 next to your name. Your membership is current.
3. You can check when your membership expires by hovering your curser over the dot and the dates your membership year started and expire will show.

You can also check/confirm by going to My Info > Account. You should see an entry for “VTA Membership” showing date activated and and expiration date.

1. Log into the Mindbody web portal (renewal cannot be processed via the app)
2. Under Online Store > Membership choose VTA Membership
3. Agree to the terms, complete registration process and payment

You will be able to register for a VTA Social Doubles Play Session up to a week in advance (see signup emails for details of when registration opens).

There are a few methods to register – we recommend using the Mindbody App.

Though the Mindbody App

If you do not see Book (or Waitlist) button next to the class, there are a few possible reasons:

• You are not logged in (or not logged in to the right account)
• The session is not open for registration yet (registration opens 1 week before at 8pm)
• Your membership has expired (see above about how to check when your membership expires)
• There is another issue and you should email communications@vtatennis.ca with details to help troubleshoot

One of the huge benefits of Mindbody is the (functioning) waitlist.

When a class is filled you can add yourself to the waitlist.

The process is very similar to booking a class:

We highly recommend you have text message alerts enabled when adding yourself to the waitlist – so when a spot opens up you don’t miss a spot.

There are a few notes for how the waitlist works:

• You will pre-pay for one session credit ($12) to join the waitlist
• If you do not get to play, or remove yourself from the waitlist; you can use that credit for your next session

Withdrawals should only happen for injury or illness that prevent you from playing – and should be done as soon as possible.

If you are not 100% sure that you can play; please do not register for the session. This takes away a spot from another member if you then withdraw later – and a lot of last minute organization from our volunteer Play Director.

If you withdraw without a valid reason (or within 48 hours of the session) you will be charged a $12 fee.

This $12 fee is in addition to the pre-pay for the session – so you may see two charges on your payment method. Those who no-show or withdraw late will also receive further warnings and suspensions.

We want this to be a fun, supportive and enjoyable environment for all – with fair access to Social Doubles and our limited court time. Withdrawing from sessions causes a lot of headaches and coordination from our volunteers – especially late cancels.

We kindly ask for your careful consideration when booking so that you do not have to withdraw.